WHAT

...will be happening.

A new website is being finalised exclusive to our trade customers. The change is intended to be as seamless as possible, and if you already order online with us, there will be a confirmation step required so you can continue to do so.

WHY

...we are making a change.

Our website is powered by Shopify, and there are currently some compromises required to allow us to serve both our retail and trade customers using a single CMS.

By creating dedicated management behind the scenes we intend to improve the experience and ease of placing orders on the website for both groups of customers.

WHEN

...will this take place?

The new trade website is scheduled to launch on Sunday 2nd April but with the seamless changeover, when you visit foxandchave.com you won't be surprised by any big bangs or streamers.

HOW

...can I place my orders?

If you already place your orders online, you can continue to do so in the normal way, with your order history preserved. You will be required to confirm your account on receipt of an invitation email that will be sent to you on Wednesday 5th April. (See below for details)

If you don't currently have an online account you can apply for one by filling in the form here.

ACTIVATING YOUR NEW TRADE ACCOUNT

Step 1

CLICK THE 'ACTIVATE YOUR ACCOUNT' BUTTON

We will be sending an email to all current trade account holders on Wednesday 5th April directly from the Shopify CMS inviting you to activate your new account. From that date you will be required to confirm your new account from the link in that email before you can place any further trade orders.

Below is an example of what to expect in your inbox.

Step 2

CREATE YOUR PASSWORD

On clicking the 'Activate your Account' button in the invitation email you will be taken to a page on the new trade website to create a password. You can input your existing password or create a new one.

Then click the 'ACTIVATE ACCOUNT' button.

Step 3

ACCOUNT ACTIVATED

Access to your account is complete. Your account page will be displayed showing your account details and order history.

You can now place an order as normal, browse the site or simply log out.

Step 4

CONFIRMATION

You will then receive a confirmation email to your inbox, an example is shown below, and that's it.

LOGGING IN TO YOUR NEW TRADE ACCOUNT

Trade & retail accounts

You must be logged in to your trade account before you can view the trade collections and place your orders. To log in, either click the link 'Trade login' from the Trade tab in the main menu of the website or bookmark the new trade login page in your browser.

You can go direct to the page from the link below:

TRADE LOGIN

Once the new trade site is live from Sunday 2nd April onwards, clicking 'Log In' via the top menu bar at foxandchave.com will access a retail account only.

SUPPORT

We are here to help

If you have any questions about the new trade website or you need some help confirming your account you can contact our support staff via email and we will endeavour to reply as soon as we can;

EMAIL SUPPORT